Welcome to IPTIA Consulting's Support Site. This website exists to provide IPTIA Consulting customers with information and resources to enhance their service experience.
Please feel free to use the Contact Form to provide any questions, suggestions or comments on how to improve it!
| VIRUS ON THE LOOSE | 10/14/2009-23:45:00 |
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We've been seeing a large increase in messages similar to the ones below: example 1: ----------------8<--------------------------------------------- > Dear user of the <your domain> mailing service! > > We are informing you that because of the security upgrade of the > mailing service your mailbox <your email address> settings were > changed. In order to apply the new set of settings open zip attached > file. > > Best regards, <your domain> Technical Support. ----------------8<--------------------------------------------- example 2: ----------------8<--------------------------------------------- > You have (6) New Message from Outlook Microsoft > > - Please re-configure your Microsoft Outlook Again. > - Download attached setup file and install. > ----------------8<--------------------------------------------- example 3: ----------------8<--------------------------------------------- > Dear user of the <your domain> mailing service! We are informing you > that because of the security upgrade of the mailing service your > mailbox (<your email name>@<your domain>) settings were changed. In > order to apply the new set of settings click on the following link: > http://<your domain>/owa/service_directory/settings.php?email=<your > email name>@<your domain>&from=<your domain>&fromname=<your email > name> Best regards, <your domain> Technical Support. > ----------------8<--------------------------------------------- Do not open the attachments or follow the links that come with these emails. These messages are spoofed and presumably contain a virus undetected by current antivirus tools. |
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| OUTAGE REPORT | 10/14/2009-23:43:40 |
Malfunctioning operating system patches caused a 4 hour outage on one of IPTIA's busier web/mail hosting servers today. This outage started at around 13:15 PM and was resolved by 17:15 PM. Numerous domains were affected. We were able to recover the server from backups and all appears to be operating within expectations. No email was lost. |
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| TIME TO CHANGE YOUR HOTMAIL/GMAIL/YAHOO PASSWORD | 10/07/2009-16:40:04 |
Microsoft has confirmed that thousands of Windows Live accounts have been compromised with their passwords posted online. Mainstream media such as the BBC are also carrying the story. Some information is posted here: http://windowslivewire.spaces.liv... UPDATE: Gmail and Yahoo are also affected by the compromise. Change all passwords on any of these popular webmail sites |
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| VERIZON ANNOUNCES PORT 25 BLOCKING | 09/08/2009-14:34:25 |
Users of Verizon Internet may have received recently an email informing them that they will begin blocking access to port 25 on October 13th. Port 25 is the standard SMTP port that is used for sending email from clients like Outlook, Outlook Express, Thunderbird, Pegasus and numerous others. If you are not using Verizon's email servers, for instance if you have your own domain hosted with IPTIA or MABB, and are on Verizon's network (ie DSL, FiOS), you will need to make a change to the configuration of your mail client(s) as indicated below. However, instead of the "suggested" port 587, please instead use port 26, as this is the "alternate smtp port" IPTIA servers have used for many years. This change was not unexpected, as other providers like Comcast and Cox have been blocking port 25 for some time. These large-scale providers do this type of thing because they do not have the resources (ie desire and ability) to properly police their networks for spammers. Instead they subvert 40-year-old standards and inconvenience their client base, including those never involved in sending SPAM. The following classes of users (excluding WebMail-only users) WILL need to make the change:
The second group includes Federal, State and local government users as well as many corporate users working from remote. User's hosting their own mail servers on Verizon's network will be completely out of luck, and should contact an external mail/web hosting provider like IPTIA for service. |
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| IPTIA EXPERIENCES MAJOR OUTAGE | 08/22/2009-09:37:47 |
As you are probably already aware, IPTIA services went offline at about 5:40 PM last night until about 8:30 AM this morning. The outage was caused by a lightning strike which took out both the primary and redundant Internet circuits which service the equipment on which your site(s) is/are hosted. The local Telco has finally replaced all equipment damaged by this incident, and all services have been restored and are currently back online. IPTIA apologizes for any inconvenience this may have caused, and would like to thank you for your continued support and business. |
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| WELCOME MABB CUSTOMERS! | 05/26/2009-14:54:32 |
Transfer of operational duties for MABB hosting customers to IPTIA is complete! New customers have been added to and configured on the IPTIA support site. If you need assistance and/or have forgotten or misplaced your password, please use this link: http://support.ipingthereforeiam.... to contact IPTIA support! |
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| IPTIA ADOPTS NEW CUSTOMER BASE | 04/15/2009-13:47:33 |
IPTIA will be taking over all support, management, and accounting duties for the hosting division of MidAtlantic BroadBand. We are tentatively set to make the transition on or around May 1st, 2009. |
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| NEW DNS SERVER ADDED | 11/12/2008-13:47:09 |
IPTIA has established a tertiary DNS server for hosting of DNS domains. The server is geographically seperate from all other IPTIA DNS servers and is available to any IPTIA-hosted domain. Current IPTIA DNS hosting servers are:
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| IMPROVEMENTS TO ANTISPAM SYSTEM | 08/22/2008-22:45:41 |
We have enhanced the response time of our AntiSPAM system, MXShield. This will result in faster mail processing and the ability for us to do more indepth analysis in less time. |
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| IPTIA ADDS NEW HOSTING CUSTOMERS | 06/01/2008-19:11:38 |
IPTIA has adopted the hosting clients of Insite Websites of Warrenton, Virginia. These clients currently reside on their original servers, which were moved to IPTIA's hosting facility. In the near future, these sites will be integrated into the IPTIA hosting system, providing improved services and capabilities. Welcome to all new members! |
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| IPTIA INSTITUTES CUSTOM RBL BLACKLIST | 05/19/2008-19:15:45 |
IPTIA has developed and deployed a sophisticated DNS-based Realtime Blacklist (DNSRBL) to help combat the constantly growing problem of SPAM mail. This blacklist system combines information from hundreds of exisiting blacklists, security sites, and other lists of known rogue IP addresses into a comprehensive system capable of deterring nearly 90% of the malicious messages that previously required extension processing to detect. IPTIA mail users should see a marked improvement in both the performance and accuracy of their mail servers. |
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| IPTIA OPENS NEW HOSTING FACILITY | 02/01/2008-13:43:15 |
IPTIA has opened a new hosting facility in the Fredericksburg Area. This facility boasts 24/7 environmental and network monitoring, 48-hour generator/battery power backup, and new state-of-theart servers. In the coming weeks, existing IPTIA hosting customers will be offered the opportunity to migrate their sites to this facility at, in most cases, no additional cost. |
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| IPTIA UPGRADES MAIL SERVERS | 05/01/2007-13:42:53 |
IPTIA's mail servers have been upgraded to include a much more robust WebMail system. Enhancements include a more intuitive SPAM filtering system, unlimited mailing lists, and a whole lot more. Enjoy! |
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| IPTIA ADOPTS OCR TECHNIQUES | 12/15/2006-13:42:18 |
In our continuing efforts to identify and block SPAM messages, IPTIA is pleased to announce the successful implementation of image-based scanning of all attached graphics. All graphics file attached to incoming email messages are now checked for SPAM content along with the standard message text. |
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